Marcos Victorino

Chief Technology Officer & Full-Stack Developer

NEUZA MARIANO · Self-Employed

2018 - Present (7+ years) | Thailand · Hybrid

Serving as CTO for Neuzamariano.com, architecting and executing the complete technology strategy for a rapidly growing international eCommerce platform.

CTO-level strategic achievements:

• Pioneered proprietary AI skincare assistant using computer vision and facial analysis models.
• Architected AI-driven customer service ecosystem with WhatsApp Business API integration.
• Designed and executed complete technology stack (WordPress/WooCommerce, Python, OpenAI, VPS LAMP).
• Established scalable architecture supporting international markets and enterprise-grade security.

Chief Information Officer & Digital Infrastructure Consultant

Self-Employed

August 2008 - Present (16+ years) | Lisbon Area, Portugal

Serving as fractional CIO for multiple hospitality and e-commerce clients, providing strategic technology leadership and infrastructure governance.

CIO-level strategic achievements:

• Architected and govern Linux server environments for 20+ production systems with 99.9% uptime.
• Established IT governance frameworks, disaster recovery protocols, and zero-downtime CI/CD pipelines.
• Leading development of "Sawadee AI," an AI-powered booking platform (Spring Boot, PostgreSQL, React).
• Created enterprise automation pipelines connecting CRM, communications, and business intelligence.

Team Leader – RAN Support, Network Integrations

Nokia

September 2014 - July 2015 (11 months) | Amadora, Portugal

• Acted as Single Point of Contact (SPOC) between Nokia and SFR France for Radio Access Network services.
• Led a team of 7 L2 support engineers, ensuring high-quality service delivery and meeting demanding SLAs.
• Conducted predictive workforce planning through weekly demand forecasting and trend analysis.

RAN Engineer - Network Integration

Nokia

September 2012 - September 2014 (2+ years) | Amadora, Portugal

• Managed end-to-end remote Radio Access Network integration, configuration, and quality assurance.
• Handled complex site transitions with zero-downtime configuration changes.
• Provided remote troubleshooting support for field engineering teams.

Information Technology Support Supervisor

Worten Portugal

March 2004 - September 2008 (4+ years) | Lisbon, Portugal

• Pioneered the creation of in-house IT support for a major electronics retail chain.
• Built and managed a 6-person technical support team from the ground up.
• Improved first-time resolution rates and significantly reduced system downtime.